Return Policy

RETURN POLICY
You are covered by our 15 Day Guarantee.

  1. You may return orders which are in original packaging and unopened within 15 days of receiving the item for a full refund
  2. Simply email us with your order number & reason for return
  3. Once confirmed, buyer keeps the item & receives in-store credit OR pays return shipping fee for a refund on the item price less a handling fee (15% of item price).

* All returns must be authorized via email. We reserve the right to reject returns outside the terms listed above.

 

INCORRECT, FAULTY, NOT AS ADVERTISED OR DAMAGED ITEMS:
A replacement will be sent provided the request is made within 3 days of the date of arrival (DOA).

  1. Simply send us a photo or video demonstrating the faulty item
  2. Our team will verify your submission and send you a replacement
  3. A refund will only be available if the item is out of stock
    -   In some cases we will offer in-store credit for a future purchase

 

IF AN ORDER IS MISSING:
Send us an email at hello@nicestuffco.com

  1. Our team will conduct an investigation
  2. Once verified, a replacement will be sent out free of charge

 

IF YOU AREN'T SATISFIED WITH YOUR PURCHASE:
You may be eligible for a return. Buyer pays return shipping fee and 15% restocking fee; or keep the product & receive partial refund.

 

ORDER CANCELLATION:
Any cancellation should be sent within 24 hours upon placing the order.

  1. Email us with your order number & reason for cancellation
  2. Requests made beyond 24 hours is subject to our discretion based on whether the item has shipped or not

 

WARRANTY:
Limited to a replacement. Does not apply to damage as a result of misuse, or improper care by the buyer.

For other questions. Send us an email at hello@nicestuffco.com