You are covered by our 30 Day Guarantee.
- You may return orders which are in original packaging and unopened within 15 days of receiving the item for a full refund
- Simply email us with your order number & reason for return
- Once confirmed, buyer keeps the item & receives replacement OR receives in-store credit OR pays return shipping fee for refund
* All returns must be authorized via email. We reserve the right to reject returns outside the terms listed above.
INCORRECT, FAULTY, NOT AS ADVERTISED OR DAMAGED ITEMS:
A replacement will be sent provided the request is made within 3 days of the date of arrival (DOA).
- Simply send us a photo or video demonstrating the faulty item
- Our team will verify your submission and send you a replacement
- A refund will only be available if the item is out of stock
- In some cases we will offer in-store credit for a future purchase
IF AN ORDER IS MISSING:
Send us an email at firstname.lastname@example.org
- Our team will conduct an investigation
- Once verified, a replacement will be sent out free of charge
IF YOU AREN'T SATISFIED WITH YOUR PURCHASE:
You may be eligible for a return. A handling fee will be included for non-quality issues.
Any cancellation should be sent within 24 hours upon placing the order.
- Email us with your order number & reason for cancellation
- Requests made beyond 24 hours is subject to our discretion based on whether the item has shipped or not
Limited to a replacement. Does not apply to damage as a result of misuse, or improper care by the buyer.
For other questions. Send us an email at email@example.com